SpinsHouse Privacy Policy

At SpinsHouse Casino, we are committed to protecting your personal data and respecting your privacy while you enjoy our games and services. This Privacy Policy explains how we collect, use, store, and protect your information when you visit spinzhouse.com, register an account, or make use of any of our promotions. By using our platform, you consent to the practices described below. If you have questions about our SpinsHouse Casino privacy practices, you may contact us using the details provided at the end of this document.

Who We Are

SpinsHouse Casino is operated by a company registered in the Republic of Cyprus, with our principal place of business at Elpidas 8, Pyrgos, 4534, Limassol, Cyprus. Our parent company, which provides all gambling services available on our site, is registered in Hamchako, Mutsamudu, The Autonomous Island of Anjouan, Union of Comoros, and operates under an eGaming License issued by the Autonomous Island of Anjouan. We at SpinsHouse process your personal data as the entity responsible for delivering our casino services to you.

Information We Collect

When you create an account or interact with our SpinsHouse Casino platform, we collect several categories of information necessary to provide our services, comply with legal obligations, and prevent fraud.

• We collect your registration details, including your full name, date of birth, address, email, and phone number
• We record your payment information, including deposit and withdrawal methods such as Visa, Mastercard, Interac, and bank transfer details
• We track your gaming activity, including deposits, wagering history, bonus usage, and withdrawal requests
• We collect verification documents such as photographic ID, proof of address, and proof of ownership of payment accounts when required for KYC checks
• We gather technical data such as your IP address, device type, browser information, and language preferences
• We log your communications with our support team via live chat or email

How We Use Your Information

Our SpinsHouse Casino uses your personal data for a variety of legitimate purposes connected to operating our services safely and legally.

• We use your data to verify your identity and age before allowing withdrawals or bonus payouts
• We process your payment details to complete deposits and withdrawals through your chosen method
• We use your gaming history to calculate wagering requirements, bonus eligibility, and Comp Points
• We analyze your activity to detect fraud, money laundering, or breaches of our terms
• We send you promotional communications about our welcome bonus, reload offers, and tournaments, where you have consented to receive them
• We use technical data to improve the performance and security of our website

Verification and KYC Documents

Because SpinsHouse Casino is not a no-account casino, we require Know Your Customer verification before processing withdrawals. We may request a photographic ID, a utility bill no older than six months, and proof of ownership of your deposit and withdrawal accounts, including card images with the middle digits and CVV masked. In some cases, we may also request notarised documents or phone verification. Documents must be submitted within five business days of our request, sent to finance@spinshouse.com, or your withdrawal may be declined and the funds returned to your balance. We store these documents securely and use them solely for verification and compliance purposes.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to remember your preferences, keep you logged in, and understand how you interact with our games and promotions. Our SpinsHouse Casino cookies help us personalize your experience, measure the effectiveness of our marketing campaigns, and maintain the security of your session. You can control or disable cookies through your browser settings, though doing so may limit certain features of our site.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• We share data with payment processors to complete your deposits and withdrawals
• We share information with our game providers, including ZeusPlay, BetSoft, Booongo, Evoplay, BGaming, and other of our 64 providers, to enable gameplay and track results
• We disclose data to regulatory or law enforcement authorities when legally required
• We share information with fraud prevention and identity verification services
• We may share data with our affiliated companies involved in operating SpinsHouse Casino

Restricted Territories and Data Handling

Access to our services from Restricted Territories is blocked by technological means, and we do not knowingly process personal data from residents of these regions for gambling purposes. If a deposit is made from a Restricted Territory, we reserve the right to forfeit those funds in accordance with our terms. Our compliance team monitors account activity to detect access from prohibited jurisdictions, including those listed in our terms and conditions.

Data Retention

We retain your personal data for as long as necessary to provide our services, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Financial records and verification documents may be retained for extended periods as required by anti-money laundering regulations. When your data is no longer needed, we take reasonable steps to securely delete or anonymize it.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We aim to honor these rights wherever applicable.

• You may request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You may request the deletion of your data, subject to our legal retention obligations
• You may object to certain uses of your data, such as direct marketing
• You may withdraw consent for optional data processing at any time

To exercise any of these rights, please contact our support team via live chat or email. We will respond to your request within a reasonable timeframe, generally consistent with our complaint resolution process, which may take up to 90 days for complex matters requiring escalation to our compliance department.

Data Security

We implement technical and organizational measures designed to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Payment card details are masked, verification documents are stored securely, and access to sensitive data is restricted to authorized personnel. While we strive to protect your information, no method of transmission over the internet is completely secure, and we encourage you to safeguard your own login credentials.

Responsible Gaming and Account Limits

As part of our commitment to responsible gaming, we may collect information related to your deposit limits, dormant account status, and self-exclusion requests. If your account remains inactive for 180 days without any bets placed, we may apply dormancy deductions to your remaining balance in accordance with our terms. This information is processed solely to support responsible gambling practices and account management.

Children's Privacy

Our services at SpinsHouse Casino are intended exclusively for adults who meet the minimum legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that a minor has registered an account, we will take immediate steps to close the account and delete the associated data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page, and continued use of our services after changes are published constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to our support team through live chat, available 24/7, or by email at finance@spinshouse.com. We are here to assist you with any privacy-related inquiries regarding your SpinsHouse account.