SpinsHouse Terms and Conditions

Welcome to SpinsHouse Online Casino. These Terms and Conditions govern your use of our website and services. By registering an account, depositing funds, or playing any game at SpinsHouse Online Casino, you confirm that you have read, understood, and agree to be bound by these terms in full. If you do not agree with any part of this document, you must not use our services.

Company Information and Licensing

SpinsHouse is operated by a company registered in the Republic of Cyprus, with its principal place of business at Elpidas 8, Pyrgos, 4534, Limassol, Cyprus. All gambling services are provided by our parent company, registered at Hamchako, Mutsamudu, The Autonomous Island of Anjouan, Union of Comoros. We operate under an eGaming License issued by the Autonomous Island of Anjouan, Union of Comoros. We reserve the right not to publish our company registration numbers or licence number on our website, in line with our internal policies.

Eligibility and Restricted Territories

To use our services, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. Our casino targets players from Australia, Canada, Germany, Spain, France, Italy, and Poland, and our site interface is available in six languages: English, German, Spanish, French, Italian, and Polish.

We do not accept players from a long list of restricted territories, including but not limited to North Korea, Iran, Myanmar, Yemen, Zimbabwe, South Sudan, Afghanistan, Cuba, Iraq, Bulgaria, Malta, Sudan, Syria, the USA and its overseas territories, Lithuania, the United Kingdom, Greece, and Cyprus, among others listed in our general policy documents. We block access from these territories using technological means, and VPN use to circumvent these restrictions is strictly prohibited. Any funds deposited from a restricted territory will be forfeited.

Account Registration

At SpinsHouse, we require every player to complete registration with accurate, current, and complete information. You may only open one account per person, household, or device. We reserve the right to suspend or close accounts found to be in breach of this rule, and any related winnings may be forfeited. We at SpinsHouse do not operate a no-account model — Know Your Customer (KYC) verification applies before any withdrawal is approved.

Deposits and Withdrawals

Our accepted currencies are AUD, EUR, and CAD. The minimum deposit is 20 AUD, and the minimum withdrawal is 100 EUR per request. Deposits can be made via Visa, Mastercard, Interac, credit/debit cards, reloadable prepaid cards, or bank transfer. Withdrawals are processed to the same method used for deposit, on a first in, first out basis. Additional winnings are paid by wire transfer, and if your deposit method does not support payouts (such as Ukash or paysafecard), all payments will be made by wire transfer. If additional winnings are below 100 EUR, we may request an alternative account such as Skrill or Neteller.

Our SpinsHouse withdrawal limits are as follows: a maximum of 5,000 EUR per rolling 30-day period, with any excess returned to your balance, and a maximum daily casino payout of 100,000 EUR per 24-hour period (00:00–23:59 GMT). Each deposit must be wagered in full at least once (x1) before we approve any withdrawal request.

Bonus-Related Withdrawal Conditions

• No Deposit Bonus: maximum cashout of 50 EUR; if no successful deposit has been made in the previous 45 days, a deposit of at least 50 EUR is required, with a maximum withdrawal of 100 EUR
• Cashback Bonus: maximum withdrawal is x10 of the credited cashback
• Assurance (Insurance) Bonus: wagering requirement of x1, maximum withdrawal x3 of the bonus
• Deposits of 200 EUR or less: maximum withdrawal x10 of the smallest source in play; above 200 EUR total deposits in play, maximum withdrawal is x20 of the smallest deposit
• Voluntary deposit limits: maximum withdrawal x5 of the set limit
• Comp Points: maximum withdrawal x10 of redeemed points, capped at 1,000 EUR

We do not charge extra withdrawal commission if the deposit has been wagered at least once; otherwise, processing costs may apply. If your account remains dormant with no bets placed for 180 days, we will deduct 10% of your remaining balance per month until it falls to 10 EUR or less.

Verification and Documentation

Before processing any withdrawal, we may request documents by e-mail, including photographic ID (passport, driving licence, or national ID showing your name, photo, and signature), a utility bill no older than 6 months, and proof of ownership of your deposit and withdrawal accounts. This may include the front and back of your card with the middle digits and CVV masked, a Skrill profile screenshot, Neteller account details, or a bank statement no older than 6 months. You must provide these documents within 5 business days, or we reserve the right to decline your withdrawal request and return the funds to your balance. Documents can be sent to finance@spinshouse.com. We may also require phone verification or, in some cases, notarised documents before releasing your funds.

Bonus Terms

Our SpinsHouse welcome package spans your first three deposits: 1200% up to AU$2,000 plus 180 Free Spins in total, split across Wish Granted, April Fury, and Lost: Mystery Chests. The wagering requirement is x33, and the maximum winnings from this bonus package are capped at AU$2,000. Bonus funds may only be used on slots and must be used within 7 days of receipt. Here at SpinsHouse, we also enforce a maximum bet limit while a bonus is active: 30% of the smallest deposit or bonus in play, including feature buys.

Wagering contributions vary by game type: slots and most other games contribute 100%; blackjack, roulette, casino poker, baccarat, video poker, and craps contribute 10%; and a specific list of named slot titles, along with Casino War, contribute only 10% toward wagering. We will not credit bonuses if your balance exceeds 1 EUR, if you have a pending withdrawal, or if you already have an active bonus at the time of your deposit.

Our SpinsHouse promotions also include a Daily Reload Bonus, Weekend Special, Monday Boost, Tuesday Mania, 50 Daily Spins, Spinfinity Pool, Midweek Bonanza, various game-specific reload offers, Pick 'n Play, tournaments, and our Cashback and Assurance bonuses. Full terms for each promotion are available on the relevant promotional page.

Loyalty Program

Our Shop with Coins loyalty program allows you to earn Coins through the Login Rewards Calendar, tournaments, and deposits, which you can exchange for Free Spins, bonuses, cash rewards, and Crab Tickets. The Login Rewards Calendar offers up to 30 reward days per calendar month, running in repeating 3-day cycles, and requires a deposit within the previous 3 days to remain eligible; unclaimed rewards reset at 00:00 GMT on the first of each month. Cash Rewards carry no wagering requirement but are only credited when your balance is 1 EUR or less, with a maximum withdrawal of x10 the reward amount. We at SpinsHouse also offer Comp Points and VIP levels that affect the availability and range of Shop rewards.

Games and Providers

SpinsHouse Online Casino features slots as our main category, alongside Hold and Win titles, jackpot games, live dealer games, table games, scratch cards, crash games, and tournaments. Live games are supplied by LuckyStreak, Vivo Gaming, SA Gaming, TVBET, Winfinity, and Super Spade Games, among others. Our library draws from 64 game providers, and our Blackjack, Roulette, Craps, Video Poker, and Progressive Jackpot offerings are all available to eligible players.

Responsible Gambling

We are committed to promoting responsible gambling and offer tools such as voluntary deposit limits to help you manage your play. If you set a deposit limit on your account, your maximum withdrawal will be capped at x5 of that limit. We encourage you to gamble responsibly and to contact our support team if you feel you need assistance managing your gaming habits.

Customer Support

Our support team is available 24/7 via live chat in English, German, Spanish, French, Italian, and Polish. For document submission and withdrawal-related queries, you can reach us at finance@spinshouse.com. We do not currently offer phone support. Any complaints are resolved within 90 days, with escalation to our compliance department where necessary.

Amendments to These Terms

We reserve the right to amend these Terms and Conditions at any time without prior notice. Updated terms will be published on our website, and it is your responsibility to review them periodically. Your continued use of SpinsHouse Online Casino following any changes constitutes your acceptance of the revised terms.